FAQ

Shipping Policy: Shipping Information for ChrmnGirlz Transfers Shipping Location: All orders ship from North Carolina. Ready-to-Ship Transfers: Ship within 1–3 business days. Pre-Order Transfers: Ship on the specific date provided for each product. Important Details: Processing Time vs. Shipping Time: Processing Time: The time it takes ChrmnGirlz Transfers to prepare your order and generate a shipping label. Shipping Time: Determined by the carrier you select at checkout and is separate from processing time. Carrier Delays: ChrmnGirlz Transfers is not responsible for delays caused by the shipping carrier. Shipping Restrictions: We currently only ship within the USA.

What materials work best with heat transfers? Heat transfers typically work best on cotton, polyester, and cotton/polyester blends. Other materials may require special transfers.

Do I need a heat press to apply these transfers? Yes, a heat press is required. These transfers will not work with a home iron or Easy Press.

What are the recommended temperature, pressure, and time settings? Suggested settings are: Temperature: 300–325°F Pressure: Heavy (around 60 PSI) Time: 7 seconds Always test and adjust based on your specific heat press.

How do I know if I’m using the right pressure? Heavy pressure typically requires firm force, or about 60 PSI on your heat press. Check your machine's manual for adjusting pressure.

Can I reuse a heat transfer? No, heat transfers are designed for one-time use only.

What does “pre-order” mean for heat transfers? Pre-orders are made-to-order transfers that will ship on the date specified in the product description.

Can I return or exchange my heat transfer? No, all sales are final unless the product is damaged or defective upon receipt.

How long will it take to receive my order? Ready-to-ship transfers: Ship within 1–3 business days. Pre-orders: Ship on the date provided in the product description. Delivery time depends on the shipping method you select.

What should I do if the transfer doesn’t adhere properly? Double-check your time, temperature, and pressure settings. Ensure the garment is suitable for heat transfers (e.g., cotton or polyester). Ensure your heat press platen is evenly heated and calibrated.

Why is my design cracking or peeling? This may occur if the transfer was not applied with enough pressure or if the temperature was too low. Washing the garment before 24 hours or using hot water can also cause peeling.

Can I use these transfers on dark-colored garments? Yes, many pre-made transfers are designed to work on both light and dark garments. Check the product details for specifics.

Return Policy for ChrmnGirlz Transfers At ChrmnGirlz Transfers, we strive to provide high-quality products and excellent customer service. Please review our return policy below: All Sales Are Final: Due to the custom nature of our products, we do not accept returns, exchanges, or cancellations after an order has been placed. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of delivery. To request a replacement or resolution, email us at [your email address] with the following: A clear photo of the damaged or defective product. Your order number. We will evaluate the issue and work with you to resolve it promptly. Shipping Errors: If you receive the wrong item, please notify us within 3 days of delivery for assistance. No Responsibility for User Errors: We are not responsible for errors during the application process, such as incorrect time, temperature, or pressure settings. Thank you for your understanding and support! If you have any questions, feel free to reach out to our team.